Student Accounts

Explore billing and payment for current students.

Student Accounts will help you stay informed of your balance. They are responsible for sending bills and monthly statements of accounts, along with issuing refunds. Student Accounts is also the office that generates your 1098-T forms on an annual basis.

If you can’t find the answer you’re looking for, email or call us at 1-888-765-3046. We are located in the business office in the bottom of Decker Hall.

We’re excited to work with you as you create your own #myAUstory!

Eternal flame outside of Decker Hall.


In late June, you will receive your bill for the upcoming fall term. The spring term bill will be sent in late November. Any outstanding account balance remaining after the start of classes will incur a 1.5% monthly finance charge. Therefore, we urge you to pay your balance by the due date. If the full balance can’t be paid in one lump sum, contact us to discuss alternative payment plans. A statement of account will be sent to your email address each month until your account is paid in full.

Payment Information

Tuition, room, and board charges for a semester are due in full prior to the first day of classes. It is important to check your student account on a regular basis as you may incur AU Campus Store, Raven Dollar, and/or other charges periodically throughout the term. You can access your student account balance anytime through AccessAU. Also, if you have a balance, a statement of account will be sent to your email address on a monthly basis.

For your convenience, we offer multiple options for paying on your student account. You can pay by cash, check, electronic check, credit card, or through a monthly payment plan.

Should you ever have a question regarding a charge or a payment on your account, please contact us.

Cash, Check, or Electronic Check Payments

  • Checks may be mailed to:
    Anderson University
    Lockbox D
    P.O. Box 11588
    Fort Wayne, IN 46859-1588
  • Payments by cash or check can be made on campus Monday through Friday from 9 a.m. – 3:30 p.m. at the Cashier’s Window located in the bottom of Decker Hall. There is also an overnight deposit slot located below the window for your convenience. Please be mindful to include your seven-digit student ID in the memo line.
  • An electronic check payment can be made at Nelnet using the One-Time Payment option. There is no additional fee associated with this option.

Credit Card Payment

  • A credit card payment can be made at Nelnet using the One-Time Payment option.  
  • Credit card transactions will incur a convenience fee equal to 2.75% of the payment amount.   

Monthly Payment Plan

Anderson University has partnered with Nelnet to offer students and families the option of making monthly payments.  A monthly payment plan allows families to spread all or part of the semester expense over monthly, interest-free payments.

There is an enrollment fee of $50 per semester. Additional information on our payment plan can be found at

International Payments

  • Most students and families who live outside the U.S. prefer to use peerTransfer, a company AU has partnered with to streamline international payment processing, to facilitate their tuition payments. Also, depending on the home country, a student may also submit payments through Nelnet.
    •  peerTransfer
      • peerTransfer offers excellent foreign exchange rates, allowing you to pay in your home currency (in most cases) and save a significant amount of money, compared to traditional banks. You will be able to track the progress of your payment throughout the transfer process via a student dashboard and you will also be notified via email when your payment is received by Anderson University. For more information, visit
    • Nelnet
      • Nelnet has partnered with several international banks to offer additional payment options to students and families living abroad. Please check out Nelnet and click on the One-Time Payment option. You should be able to determine from there if one of your home country banks is an accepted payment option. Follow the prompts to complete your payment.

A credit balance results when you have received aid or otherwise overpaid your student account.  If you have a credit balance, your account balance will be negative when you view your student account on AccessAU.  Refunds of credit balances are disbursed weekly on Fridays and are issued via Nelnet Business Solutions. Typically, the earliest you should expect to receive a refund is the third week of classes.  Please refer to the frequently asked questions below for additional information. The amount of your refund depends on your drop date.

When will I receive a refund from my student account?

Refunds of loan proceeds or other financial aid for a given semester cannot be issued until the funds are received and posted to the student’s account and classes have begun for that semester. Financial aid, grants, and other proceeds reflected as “Anticipated Aid” on the bill are funds that have NOT been received or posted to the student’s account. Until funds are posted to the account, a refund will not be issued.

How will my refund be disbursed?

Students will receive refunds based on the preference they have chosen at Nelnet Business Solutions.

What is Nelnet Business Solutions?

Anderson University partners with Nelnet Business Solutions to improve your student finance experience. Students can now manage their finances online with a single sign-on through AccessAU. Once logged in, students can see their current balance due, print a bill on-demand, set up a payment plan, add authorized users, and manage their refund preference.

When will my refund be available?

Students can check AccessAU to determine if a refund has been posted to their student account. While there will be exceptions, generally refunds posted by Wednesday will be disbursed via Nelnet by Friday of the same week (transfers to outside bank accounts generally are available on Monday of the next week). Nelnet will notify students of their refund via their email address.

Can the refund be sent to my parents?

If the credit balance is the result of a Parent PLUS loan, the refund will be sent to the parent. The check will be sent to the permanent address Anderson University has on file. This is one of many reasons to keep your personal contact information up-to-date with AU. Updates can be made by contacting the Registrar’s Office. Should a parent prefer to come to campus to receive the check directly, Student Financial Services will need to be notified no later than two days prior to issuing the check.


Every January Anderson University provides the IRS Form 1098T to all students who were enrolled during the previous tax year. The main purpose of this form is to help students determine if they are eligible to receive two tax credits: the American Opportunity credit and the Lifetime Learning credit. Anderson University follows Internal Revenue Code section 6050S and the corresponding regulations in reporting Form 1098T, Tuition Statement, for each year a student is enrolled in credit hours at the university. Anderson University elected the reporting of Tuition Statement Box 2, amounts billed, at the inception of the Form 1098T reporting requirement and has continued to report under this allowable method. Accordingly, as provided in regulations, the Anderson University does not report an amount on the form’s Box.

Please understand, it is ultimately the taxpayer’s responsibility to determine the amount of qualified tuition and fees paid, and to determine whether they are eligible for any tax credits. For your convenience, this payment information can be accessed through AccessAU.  However a reprinted form containing the amount will not be provided.

What is a 1098T?
Every January Anderson University prepares IRS Form 1098T for all applicable students who were enrolled during the previous tax year. We are required to submit the student’s name, address, taxpayer’s identification number, enrollment status, amounts pertaining to qualified tuition and related expenses, and scholarships and/or grants, taxable or not. The taxpayer’s identification number is their social security number. 

The primary purpose of the form 1098T is to help students and their families determine if they are eligible to receive two tax credits:  the American Opportunity credit and the Lifetime Learning credit.

When will I receive my 1098T?
Per federal regulations, all tax forms, including 1098Ts, are required to be postmarked no later than Feb. 1, 2017. We are unable to commit to an earlier date at this time.

If I paid for my son’s/daughter’s tuition why can’t I have the 1098-T and their account details?
AU is required to adhere by The Family Educational Rights and Privacy Act (FERPA). Under the FERPA Act the college can only release a student’s account information to the student. The student can provide written consent to the college specifying what information and to whom it can be released.  If we do not already have this written consent, no information will be released to anyone but the student.

My social security number is missing from my 1098T.  Why?
This indicates you have not provided AU with your SSN information as required by IRS regulations. You must complete a W-9S prior to receiving a corrected 1098T form.

I never received my 1098-T, can you print another one?
Copies of the 1098T form can be obtained at any time through AccessAU, Once your student(s) sign in, the information can be found at Self Service > Campus Finances > View 1098-T. While only the student has access to this site, it is available anytime and is the quickest option for a parent to obtain the info.

If this option is not satisfactory, any member of the student accounts team can reprint the form and mail to the address we have on file. Also, before asking us to mail a second copy, please verify we have the correct mailing address on file. Should you need to update your mailing address, please contact the Registrar’s Office. All future communications from the university will be sent to the updated address.

Should you prefer us to email a copy to any address other than your, you will be asked to answer security questions to confirm your identity. Also, your SSN will be masked on the form for security purposes.

I paid my expenses, so why isn’t there an amount in ‘Box 1 – Payments received for qualified tuition and related expenses?’
The IRS instructs institutions to report either payments received (Box 1) or amounts billed for qualified tuition and related expenses (Box 2) on the 1098-T. Once an institution has selected one of these options, they cannot change reporting methods between calendar years without IRS permission. Anderson University reports qualified tuition and related expenses that were billed during the tax year (Box 2); therefore, Box 1 – Payments Received for Qualified Tuition and Related Expenses will be blank.

Any student can access their payment history anytime by logging into AccessAU.

I went to school in Spring 2016 but didn’t get a 1098-T. Why?
Anderson University uses the ‘Invoice Billing Date’ for 1098T information. If you registered for the Spring 2016 semester prior to December 2015, the tuition and fees would have been included in your 2015 1098T.

If I had tuition and fee charges in 2015, why didn’t I receive a 1098T?
A 1098-T form may not be generated if you fall under one of these exceptions:

  1. You attended AU in Spring of 2016 but had enrolled and been billed in the prior calendar year, meaning the information was included in your 2015 1098T.
  2. The IRS does not require AU to send you a 1098T if your scholarship and aid exceeded the billed amount.
  3. We do not have a valid permanent address on file for you. 4. The courses you enrolled in did not result in an academic credit. 5. You have chosen not to provide AU with your social security number. 6. You are classified as a non-resident alien.

You billed my employer for my tuition and fees, why am I getting a 1098-T?
AU does not determine whether your education benefits are being taxed by your employer. As such scholarships and grants are increased by 100% of any employer provided payments under a formal billing arrangement and it is up to the student to adjust their qualified tuition and related expenses accordingly based on the taxability of their employer benefits.

Do the “Amounts Billed” figure in Box 2 of my 1098T equal the “Qualified Expenses” I can claim on my IRS Form 8863 as I file my taxes?
Not necessarily. The university is required to provide the “amounts billed” and “scholarship or grant” figures to help you determine the amount of qualified expenses you can claim on your IRS Form 8863. Per Internal Revenue Code Section 25A, taxpayers may claim an education tax credit only with respect to qualified tuition and related expenses paid (not billed) during the calendar year. You will need to review your payment records to determine the actual qualified expenses paid. Remember that qualified amounts paid by student loans may count as payments eligible for these purposes. Scholarships and grants received may reduce your eligible payment amounts. See IRS Publication 970 for information to determine your qualified expenses paid amount.

What amounts appear in Box 5 – Scholarships or Grants?
The figure in Box 5 contains the sum of all scholarships, grants and, if applicable, payments made by a third party under formal billing arrangements which have been administered by AU. Scholarships that pay for tuition (qualified scholarships) as well as for housing, books, and other expenses (non-qualified scholarships) will be included in this amount. Tuition waivers and payments received from third parties that are applied to student accounts for educational expenses are included in this box.

If you received other forms of outside scholarships and grants not administered by the university, it is your responsibility to adjust the figure accordingly. Third party payments do not include payments made by your parent or other individuals.

Is there someone at the college that can help me prepare my taxes?
The university does not employ a tax professional to prepare, assist, or offer advice for personal tax returns. For additional clarification on the educational tax benefits and credits, please consult a CPA or refer to the following IRS Publications:

  • IRS Publication 970 – Tax Benefits for Education
  • IRS Form 8917 – Tuition and Fees Deduction
  • IRS Form 8863 – Education Credits