RMBA student gains valuable experience at Riley Hospital

Wed, 2008-12-17 11:13 -- univcomm
December 17, 2008

Ben Randel says he sincerely enjoys going to work each morning.

Ben is a student in the Residential MBA program at Anderson University. For his internship with the RMBA program, Ben works as a quality consultant at Riley Hospital in Indianapolis.

As a future physician, Ben says the networking opportunities his internship provides are invaluable. "I meet monthly with the Riley Medical Care Committee, which consists of all of the lead doctors, the president and all of the VPs." He says his regular interaction with the hospital's leadership will be extremely valuable as he pursues his education at the IU School of Medicine, a partner of Clarian Health.

In addition to networking, Ben's internship has also provided him greater understanding of how a hospital functions. He says, "It's interesting to see how many employees are standing behind a doctor's order." His primary responsibility is auditing medical reconciliation forms, which document patients' medications in order to provide accountability to physicians who write prescriptions. He says the work helped him realize how much support and backup that physicians have.

Ben will also be working to streamline the system by which prescriptions are filled by the pharmacy. "I will evaluate the process to decide what is the ideal process. I'll break it down step by step, and leave only the value-added steps."

Being able to observe the hospital management has given Ben a picture of many of the issues that he is learning about in the RMBA program. "In my organizational behavior class we have been learning about relationships: both manager-to-manager and manager-to-employee." He says that there is a strong correlation between the material he is learning in the MBA program and the experiences he observes at the hospital.

David Hynds is the Web Content Specialist for Anderson University.

Anderson University is a private Christian university of 2,750 undergraduate and graduate students in central Indiana. Anderson continues to be recognized as a top Christian college: in 2008, U.S. News and World Report ranked Anderson University among the best colleges and universities in the Midwest for the fourth consecutive year. Established in 1917 by the Church of God, Anderson University offers more than 65 undergraduate majors and graduate programs in business, education, music, nursing and theology.